Beijing Penghao Future Information Technology Co., Ltd.

Queuing Machine
.Beijing Penghao Future Information Technology Co., Ltd. Queuing Management System
Based on the platform's comprehensive system for queuing, query, calling, evaluation, and data management, this system has effectively improved Traditional queuing operations improve the service quality of the entire process, that is, the rating system and the queuing system are seamlessly connected. The humanized system design and simple operation enable staff to significantly improve work efficiency.
Engineering connection implementation diagram
The layout in the above diagram uses eight-core network cables. The wiring is simple and convenient, and one or more number-taking machines can be connected to the network at the same time. Completely modular design, using microcomputer, control, or remote monitoring through the Internet.
Required hardware equipment
Touch number-taking all-in-one machine, eight-core network cable, window display, pager, customer evaluation device.
Functions and features
The system window settings are all in Chinese, making the operation simple, flexible and easy to understand.
The interface settings for taking a number can be designed at will according to user needs. The buttons on the interface can be dragged and dropped to any position. Each queue can display the current number of people waiting, and the size, font, and color of the number of people waiting can be changed at will.
Users can freely set the printing scheme of the printer, the length of the ticket number, content, pictures, and advertising content, etc. Set the automatic printing paper shortage alarm function.
The system confiscates the VIP card or other magnetic card provided by the customer, defines the card rules and swipes the card number, and other cards are invalid.
The number-taking machine can also be equipped with a fingerprint attendance system or a multimedia query system.
, Beijing Penghao Future Information Technology Co., Ltd. Customer Evaluation Management System
Required hardware equipment
Host, software connection controller, Category 5 twisted pair, pager, customer evaluation device.
Evaluator Client
The evaluator client adopts a streamlined appearance design that is ergonomic.
The plug-in teller information card can display the photo of the service staff,
The employee number, name and business handled, etc. Customers only need to comment with one click
The window service quality will be displayed in time on the LCD screen Review results
Key review design can meet the personalized requirements of each outlet.
Evaluator teller terminal
After each transaction is completed, the counter staff presses the evaluation button and automatically prompts with a voice prompt Hello, please evaluate my work. After the customer's evaluation is completed, the counter staff automatically Voice thanks.
Only when the evaluation button is touched within seconds (adjustable), evaluation information can be entered, effectively avoiding repeated statistics.
After pressing the one-meter line button, the automatic voice prompts Sorry, please wait for the next customer outside the one-meter line.
, a controller that can be shared with the queuing system. When the queuing machine and the evaluator are installed at the same business outlet at the same time, the operator and evaluation controller in the queuing machine are combined into one, which is beneficial to the use of counter space.
Evaluation process When a customer comes to handle business, the teller presses the start button to say a voice greeting. Welcome to the customer. When the business is completed, the teller presses the end button to say a voice prompt. Hello, please rate my service. Customers press the button to rate.
Evaluation expansion
The customer evaluation system of Beijing Penghao Future Information Technology Co., Ltd. has good scalability and can be seamlessly linked with the queuing management system. On the basis of the original evaluation system, it is enough to add the corresponding number-taking machine, display screen, and speakers. Both the queuing system and the evaluation system can share the same terminal, that is, the pager replaces the work of the teller. The dual systems can log in at the same time and complete the queuing call and evaluation record statistics at the same time. This saves costs, is easy to operate, and eliminates the wiring process. Maximum Make reasonable use of teller space to reduce line safety hazards.
Address, Zhongguancun, Haidian District, Beijing, China
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Hu Hao Project Manager